At Eternal Seasoning, we are committed to ensuring that your shopping experience is seamless and enjoyable. Below is our policy regarding delivery, returns, and refunds to give you peace of mind when purchasing our spices.

1. Delivery Information

We deliver to locations within the United Kingdom. Our goal is to get your spices to you as quickly and efficiently as possible.

1.1 Delivery Timeframes

  • Standard Delivery: 3-5 working days.
  • Express Delivery: 1-2 working days.

Please note that delivery times may vary during peak seasons or due to circumstances beyond our control (e.g., public holidays, adverse weather conditions).

1.2 Shipping Costs

  • Standard Delivery: £3.99 (free for orders over £50).
  • Express Delivery: £7.99.

Shipping costs are calculated at checkout based on the selected delivery option and order size.

1.3 Order Tracking

Once your order has been dispatched, we will send you a tracking number via email so you can monitor the progress of your delivery.

2. Return Policy

At Eternal Seasoning, we take pride in the quality of our products. However, if you are not completely satisfied with your purchase, you may return the product under the following conditions:

2.1 Conditions for Returns

  • Products must be returned within 14 days of receiving your order.
  • The product must be in its original, unopened packaging and in resaleable condition.
  • Proof of purchase (e.g., order confirmation or receipt) must be provided.

Unfortunately, we cannot accept returns for opened or used products for hygiene and safety reasons.

2.2 How to Return

To initiate a return, please contact our customer service team at support@eternalseasoning.com with your order number and the reason for the return. We will provide you with instructions on how to send the product back to us.

Please note that you are responsible for the cost of return shipping unless the product is faulty or incorrect.

3. Refund Policy

We offer refunds for eligible returns in the following cases:

3.1 Refund Conditions

  • If the product you received was damaged, faulty, or incorrect.
  • If you change your mind and return the product in accordance with our return policy.

3.2 Refund Process

  • Once we receive the returned item and confirm it meets our return conditions, we will process your refund.
  • Refunds will be issued to the original payment method used at checkout within 7-10 working days of receiving your return.

3.3 Non-Refundable Items

  • Opened or used products are not eligible for refunds unless they are faulty or incorrect.

4. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they are dispatched. Once dispatched, you will need to follow our return process.

5. Contact Us

If you have any questions regarding our Delivery, Return & Refund policy, please reach out to us at: